Ink stains are tough to get out but a few suggestions we have worth trying are; nail polish remover (with acetone), rubbing alcohol, oxy products and if your clothing is white, bleach. When cleaning ink off of your clothing be sure to use cold water, warm water will set the stain.

IMPORTANT: Before cleaning any stain be sure to test for color fastness and cleaner compatibility in an inconspicuous area of the material, prior to treating the entire stain.

To clean spilled ink out of your printer first turn off your printer and unplug it. Then, dampen a lint free cloth and gently wipe the nozzles and surrounding areas where the ink may have spilled. This is also the best way to clean nozzles on which you have dried ink. We DO NOT recommend using any type of household cleaning fluid.

This can happen to cartridges with attached print heads such as HP, Lexmark or Dell. All cartridges are weighed and tested before leaving the factory so lack of ink isn’t the problem. It usually has to do with the print head of the cartridge not having any ink to feed it. This happens because cartridges are kept flat or upside down for weeks or months before being used and the ink settles away from the print head. The easiest remedy is to open the box and stand the cartridge upright for a few minutes before using. Then get a damp paper towel, fold it into quarters and sit the cartridge print head down onto it. Hold the cartridge down to the damp paper towel for three minutes. This will help pull the ink out of the print heads, priming them and getting them ready to print. Finally, install the cartridge into your printer and print a few test pages.

Never touch the electronic print head with any abrasive material. Use care when setting your cartridges down and do not place the print head in contact with any surface besides the printer.

For troubleshooting tips please contact one of our knowledgeable customer service representatives at 877-838-6843.