Your printer telling you there is no ink in the new cartridge you just put in it happens from time to time. Of course you know there is ink in the cartridge, so it is just a case of the printer not recognizing the cartridge, or cartridges, you have just replaced.

We’ve leared over time that printers do not always do the best job of determining which cartridge (black or color) is causing a problem, so it just blames it on both. The best thing you can do to fix this typeof problem is a hard reset. Here’s how to do it:

Remove all cartridges from the printer.

Unplug the printer’s power cord from the wall, then disconnect the power cord from the printer.

Let the printer site for 1-2 minutes (this will allow any power to the printer to run out).

Reconnect the power source to the printer, then plug the power cord back in to a power source.

Turn the printer on.

Place both cartridges back in to the printer.

Allow the printer time to reset to the new cartridges, then print a test page.

If you are still having problems after doing all this, then there is a problem with the cartridge you are trying to replace.