If your HP Officejet Pro 8500 displays the following message on the product control panel, printing stops, and the carriage stalls against the left side of your printer you should do the following.

Solution one: Turn the All-in-One off and on again

1. Press the Power button to turn off the product. If the product does not turn off, continue to the next solution.

2. Wait 60 seconds.

3. Press the Power button ( ) to turn on the product.

*** If these steps resolved the issue , you do not need to continue troubleshooting. If not, Continue to the next solution.

Solution two: Clear any paper jam

1. Remove any loose paper

2. Clear the jam from the back of the All-in-One

3. Clear the paper jam from paper tray 1

4. Clear the paper jam from paper tray 2

5. Open the top cover and clear the jam

*** If these steps resolved the issue , you do not need to continue troubleshooting. If not, Continue to the next solution.

Solution three: Make sure that the carriage moves freely

1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position.

2. Without turning off the product, disconnect the power cord from the product and the electrical outlet.

3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.

4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right. Clear any obstructions found.

5. Close the cartridge access door, and then reconnect the power cord to the product and the electrical outlet.

6. Press the Power button to turn on the product.

*** If these steps resolved the issue , you do not need to continue troubleshooting. If not, Continue to the next solution.

Solution four: Plug the product directly into a wall outlet

1. Plug the product directly into a wall outlet to make sure the power source is functioning correctly.

*** If these steps resolved the issue , you do not need to continue troubleshooting. If not, Continue to the next solution.

Solution five: Service the product

1. If you have completed all the steps listed above and are still experiencing a problem, service the product.