The wireless port on my Brother HL-2170W has been working fine for two months, suddenly it stopped working. I tried re-setting it and then re-loading the drivers, but after loading them, the install wizard can’t find the printer. All firewalls are Off. Is the port dead?

The wireless port on my Brother HL-2170W has suddenly stopped working. I’ve tried resetting and then reloading the drivers, but have had no success. What now?

You will need to reset the printer’s network print server back to its factory defaults. Do the following:

1. Turn off the printer
2. Make sure the front cover is closed and the power cord plugged in.
3. Hold the “GO” as you turn on the power switch. Keep the GO button pressed down until the Toner,Drum,Error LEDS light up. Release the GO button. Make sure that the Toner,Drum,and paperLEDS are off.
4. Press the GO button seven times. Make sure that all the LEDS light up to indicate the print server has been reset to factory defaults.
5. Setup the IP address.

If this is not successful we suggest you contact the Brother support team for additional assistance. It is possible that the wireless port is defective. If your printer is still under warranty Brother might just send you a replacement printer.