Are Epson Printers Any Good?
I was surfing the web looking for some new post topics. I stumbled in to some forums and pretty quickly found quite a bit of resistance to Epson printers. Intrigued by the sentiments expressed I had to forge on to find out more. Here are the details of my wanderings through cyber space.
Epson printer owners most commonly expressed their displeasure with the fact that Epson printers have a propensity for clogged print heads. Forum contributors also said that these clogs often could not be remedied, meaning a new printer needed to be purchased or a large amount of money needs to be spent on repairs. Because Epson printers are so inexpensive, it does not make sense to pay for repairs. Epson is one of the few printer manufactures that puts the print heads inside the printer, rather than on the cartridge. This is the reason clogged heads are such a problem.
Another common complaint was the speed at which Epson cartridges use ink. Way to fast! I’ve read a lot of complaints about the cost of printer cartridges, but not much about how soon they run out of ink. The reverse was true of Epson cartridges. Complaints center on the fact that Epson cartridges run out ink way to fast, even accommodating for their lower cost.
A word of caution on Epson printer cartridges. While the price tag for a single cartridge is generally lower than other printer cartridge manufacturers, remember Epson sells ink tanks. This means you need to buy an ink tank for each color your printer uses. Many of their cartridges are priced around $14, so if your printer uses black, cyan, magenta, and yellow you are going to pay $56 every time you replace the entire set. Many of their new printer models also include a photo cyan and photo magenta cartridge. Add another $28 ($84) to your replacement cost. From a pure cartridge cost, not much more economical than anyone else.
Forum contributors also expressed concern for how often the print head cleaning utility needs to run. It is often done automatically, so the printer owner has no control over how often it happens. When the print head cleaning utility runs, ink from the printer cartridge is used.
To be fair I took a look at the ratings of Epson printers on web sites like CNET and PCWorld. Both the critics and users rated Epson printers fairly high, typically three stars out of five. The bulk of the positive comments were for print speed (fast) and the (high) quality of prints Epson printers produce.
The last Epson printer I owned was the Epson Stylus 640. Despite being loud I loved it. But once it died I switched over to HP printers and have never been back.
If you own an Epson printer I need you to step up and let me know what you think about it. We’ve got to answer this question . . . Are Epson printers any good?
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February 12th, 2010 at 7:16 pm
I can tell you this about the Epson CX9400FX
for the first time that one of the catridges ran out on me it disabled the whole damn fax and scan functions. I called Epson and wanred them I would file a complaint to consumer complaint because of their damn arrogant response of not doing anything even though they knew they designed intentionally the unit to disable everything thereby forcing you to buy new cartridges,
I told them you f** B$#@!#rtds.
There is my answer to the whole mess
time to buy a different vendor. Contacted Office Max and warned them of the issue with disabling of all in one functional fax, scan and copier mode.
I hope Epson rots in hell!
Paul
June 16th, 2010 at 8:16 am
To answer the first question, yes Epson printers are excellent. Their photo printers are second to none.
However, I agree with Paul K, their all-in-ones are terrible for the reason Paul stated. I, too, have a CX9400fax and found out the hard way that non-print functions don’t work when ink is empty, you can’t do a black ink override either. To get ink I have to make a 30+ mile round trip. The scan function will work if you use Epson scan, it will not work if you scan through editing software (I use Paint Shop Pro). The fax function will not work period. I got the same response from Epson support, but I will not let it rest there. This is a simple driver correction (I was a director of programming and have worked with PCs since the early 90s). I have suggested they send my response to their CEO, so far I haven’t heard from him. I put a comment out on Best Buy’s web site warning people not to buy ANY Epson all-in-one because they all suffer from this poor design flaw! The other thing is HP fax DOES work when ink is empty, I know, we have one. I’m not an HP fan but facts are facts.
Epson the ball is in your court, will you listen to THE CUSTOMER or be beaten by your competition?
Dave
June 23rd, 2010 at 7:17 am
Thanks, Dave!
I haven’t used an Epson printer since back in about 10 years, I owned an Epson Stylus 640). It was an amazing inkjet printer (for the time). But, just as you have found, when it came time to upgrade to a multifunction printer, Epson just did not provide the quality or features that multifunction made by manufacturers did.
October 20th, 2010 at 6:24 am
I was just searching a blog like this, because my EPSON printer has just drove me mad!!! Now for the third times!
I have an urgent document to print, and the
” very good printer” doesn’t want to print even using black ink, because the MAGENTA ( Damned) ink ran out! ( Which is impossible, because last time it was at 5 % and I didn’t use since then)
So What if I cannot print this – otherwise very important – document ( every Computer shop is Closed at the time), and I lose a 54000 Euro business.
WILL THE EPPPSONNNN PAY THE PRICE OF THE BUSINESS FAILURE????
Normally this kind of behaviour are not accepted in business matters.
I NEVER, NEVER, NEVER buy ANYTHING from EPSON ANY MORE.
This Printer is in the TRASH Container in the STREET, to prevent from causing any further business failure.
October 20th, 2010 at 11:24 am
Terrence,
So sorry to hear about the frustration and loss of a printer . . . Although you are probably feeling much better having eliminated it from your life.
February 23rd, 2011 at 5:01 am
I have an Epson Stylus Photo R380. I love it. I use it mainly to print labels directly onto DVDs. The only problem I experience is that sometimes it won’t recognize a new cartridge. Other than that, I am very happy with it. I’ve had it for several years now, so I’ve definitely got my money’s worth out of it.
February 27th, 2011 at 8:45 pm
Dan,
Good to hear you like your Epson printer. Most of the positive feedback I receive is from folks who do a lot of picture printing. They like the way the higher end Epson printers print photos.
May 10th, 2011 at 12:49 am
I have always used Epson. My last one BX600 was great until it stopped working. Next is BX300F and this is loud, slow, bad photo colour and plastic. There is a blue HEW in all the photos using the same computer settings and programmes as before.
May 21st, 2011 at 4:36 pm
I too am frustrated with the Epson. Mine is the Workforce 600. First it would not acknowledge proper ink levels so that ink had to be replaced after a very short time with little usage.
Then after a new download it would not recognize my ink cartridges (not Epson) although it had no problem with those cartridges for several months until the new download. Seeking technical help they said I needed to use Epson, this seemed illogical because I had been using a generic cartridges successfully for several months. Following their suggestions I purchased new Epson cartridges. The printer would not recognize the Epson cartridges.
Calling the technical staff again they suggested it might be the nozzle, after 40 minutes of help on the phone they said that they could no longer help and the printer was just out of warranty. The printer was less than 2 years old and probably printed less than 250 copies.
The technical staff was polite but they were not well trained and some of their responses seemed illogical and it indicated they were not listening but jumping to a predetermined condition which never solved the problem.
Do not buy Epson products
July 25th, 2011 at 8:47 am
Epson Stylus TX120 is the worst printer/scanner available. BUYER BEWARE, will falsely say cartridges are empty and not print in any colour until you buy , this will happen in sequence , as soon as you replace 1 of the 4 it will randomly claim another is empty , not to mention the constant jet clogging requiring more ink wastage and paper loss , or just deciding to jam and mis print with white lines , mine has been replaced twice by the vendor and all units continue to do the same thing like clockwork, do not be fooled by the attractive price of this unit , it will cost you much more than you think not to mention the headache.
September 2nd, 2011 at 10:11 am
My new Epson Stylus NX 625 is driving me crazy! Even when I place all settings on “Portrait”, all it will print is “Landscape” style. Does anyone have this problem? HELP, what do I need to do to get “Portrait” print-outs? I really miss my old Epson ICS1000. So much more user friendly, cheaper cartridges and never a problem with print-outs. Epson, where are we going??
September 6th, 2011 at 9:39 am
Mike,
There have been quite a few NX625 users with the same problem because there are quite a few posts on the Epson help forums. Unfortunately, Epson has not provided a response yet.
October 11th, 2011 at 10:57 am
The printer heads failed to work after the second ink replacement, and I couldn’t enable them by following the well-done suggestions in the Epson Stylus NX510, or from garbled instructions from phone support folks. Got great support from Castle Ink, but the device is kaput! Will place it at the Apple store here in Seattle in memorium of Mr. Jobs. Both RIP. [It was a package deal when I bought my superb IMac there, including the frequently upgraded Microsoft Office spreadsheet 19 months ago. The weakest link: ink, I think. The customer fixing stuff stinks.
From comments above, using a solvent to clean the heads is not possible.